At Mobilize Me, we stand behind the products we sell! We try to offer an extensive amount of product information on our website and through our customer support team, to help you make the right decision. However, we understand that sometimes a product isn't quite right for the user. That's why we offer a 7-Day money-back guarantee for the majority of our product range. If for any reason a Mobilize Me customer is unsatisfied with their purchase, they can contact us before the end of the 7th day after the delivery of the order and request a refund. There is a minimum return time, and we do ask that all equipment is returned to us (at your own cost) in its original packaging and unused condition.